Description

EDUCATION BACKGROUND
2019-2021 Master of Business Management
Griffith University (Expected Completion – May 2021)
Key Courses:
 Managing Complex Projects
 Cross-Cultural Management
 Management Consulting
 Managerial Problem Solving
 Globalisation and Corporate Social Responsibility
 Innovation for Growth
 Leadership for Sustainable Business

2007-2012 Bachelor of Law
Federal University of Pernambuco
Grade Point Average: 9.57 (Scale 1-10, with 10 the highest)
Key Courses:
 Competition and Consumer Law
 Workplace Law
 International Environmental Law and Policy

TECHNICAL SKILLS
 PRODUCTIVITY AND COLLABORATION SOFTWARE: Familiar with Google Suite
(Gmail, Hangouts, Google Drive, Docs, Sheet, Forms, Team), MS Office (Outlook,
OneDrive, Word, Excel, PowerPoint, Skype), DropBox
 DATA ANALYSIS: exposure to business analytics software applications to interpret
and transform data into useful information for supporting decision-making.
 SOCIAL MEDIA MANAGEMENT & DIGITAL MARKETING: experienced with
administrating social media marketing, development of brand awareness and online
reputation and manage analytics reports

 

EMPLOYMENT HISTORY
2019 – Current Operations Manager
2Stay Accommodation – Gold Coast (Australia)
 Responsible for overseeing the entire day-to-day operations, including human
resources, housekeeping, security, guest service and public relations.
 Supervision and training of the work staff.
 Interaction with customers to ensure satisfaction.
 Ad hoc operational duties.

2019 – 2019 Contract Administrator
Horizon Sails & Membranes – Gold Coast (Australia)
 Review and update of existing contracts and ensuring compliance with all terms and
conditions described in the contracts.
 Ensure employees understand and comply with the company contracts.
 Articulation with Professionals to coordinate business practice and to facilitate
resolution of problems.
 Analysis of potential risks involved in specific contracts and reporting to General
Manager

2016 – Current Operations Manager (2016-2018) and Consultant (current)
Away Food Trade
 Development, implementation and review of operational procedures, ensuring safety
and efficiency by establishing, following and enforcing standards and regulations.
 Management of physical facilities and allocation of human resources, space and
equipment.
 Coordination, training, motivation and supervision of staffs across different
departments.
 Inventory and supply analysis to ensure efficient use and storage of resources by
purchasing the right equipment, maintaining solid inventory data and reducing subrental
expenses.

2014 – 2016 Office Administrator
SOS Dental Solutions – SOS Dental
 Customer issues communication with the operations staff and devised ways of
improving the customer experience, including resolving problems and complaints.
 Providing guidance and support to operational team, appointment scheduling,
responding to inquiries, preparation of documents and supervisions of some services.

2013 – 2019 Administrative Advisor
Labour Court of Brazil (6th Region)
Responsibilities and skills developed
 Participation in studies and research related to the administrative routine and for
supporting other staff members
 Preparation of action plans and reviews of office services
 Organization of inventory, order, check-in and distribution of supplies and materials to
staff

ACHIEVEMENTS
2019 Griffith Remarkable Scholarship: awarded for academic excellence
2012 Honours Student Award – Pernambuco Federal University: for having achieved the
best academic performance in the Undergraduate Course of Law

 

LANGUAGES
 Achieved 7.5 in IELTS (Scale 1 to 9, with 9 the highest)
 Certificate of Proficiency in English (ECPE) – University of Michigan/USA
 Intermediate in French and Spanish
 Fluent in Portuguese

 

MEMBERSHIPS
2019 – current Institute of Management Consultants, Affiliate Member
2019 – current Institute of Managers and Leaders, Affiliate Member
2019 – current Griffith Artificial Intelligence Society, Member

 

COMMUNITY VOLUNTEERING
2018 Multicultural Families Organization – MFO (Australia): Support to refugees and
students from a Cultural And Linguistically Diverse background
2015 – 2017 NOVO – Political Party (Brazil): Regional Vice-President and Director of Institutional
Relations
2015 Center for Community and Social Education in the Northeast – CECOSNE (Brazil):
Community Counselor and Teacher of Education and Professional Qualification
2009 – 2012 Department for the Protection of Children and Youth Rights – Court of Justice of
Pernambuco (Brazil): Surveillance Officer and Surveillance Coordinator

 

REFEREES

Gustavo Andrade 
Executive Director, 2Stay Accommodation
E: gustavo@2stay.com.au

Mob: 0433 715 211

 

Martin Mankowski

Management Consultant

E: martin.mankowski@gmail.com

Mob: 0428 842 707